At Medical Tourism Clinics, our goal is to make the medical tourism journey more organized, transparent and convenient for patients seeking healthcare services in the United Arab Emirates and around the world.

Our Support Policy explains the type of assistance we provide, how patients can contact us, what support we can offer, expected communication practices, and the responsibilities of patients, healthcare providers and third-party service providers.

Medical Tourism Clinics primarily acts as a medical tourism facilitation and coordination platform. We help patients explore healthcare options, communicate with relevant providers and coordinate selected services. We do not replace hospitals, doctors or qualified healthcare professionals.

About Our Support Services

Medical Tourism Clinics may provide support to patients throughout different stages of their medical tourism journey.

Depending on the service requested, support may include:

• Treatment and hospital information;

• Hospital and clinic discovery;

• Treatment inquiry assistance;

• Medical consultation coordination;

• Appointment request assistance;

• Communication with healthcare providers;

• Medical record coordination;

• Treatment quotation coordination;

• General medical tourism guidance;

• International patient coordination;

• Travel-related coordination where available;

• Follow-up communication regarding submitted inquiries.

The availability of a particular support service may depend on the patient's destination, treatment, healthcare provider and individual circumstances.

What Medical Tourism Clinics Can Help With

Our support team may assist patients with understanding and navigating the medical tourism process.

This may include helping patients:

• Identify relevant medical specialties;

• Explore hospitals and clinics;

• Submit treatment inquiries;

• Provide medical information to a healthcare provider;

• Coordinate consultation requests;

• Communicate questions to healthcare providers;

• Understand general treatment information;

• Request estimated treatment costs;

• Coordinate appointment-related information;

• Understand general travel requirements related to treatment.

Our role is primarily facilitative and coordinative.

Medical Information Support

Medical Tourism Clinics may provide general information about treatments, medical specialties and healthcare destinations.

However, our support team does not provide:

• Medical diagnosis;

• Individual medical advice;

• Prescription recommendations;

• Surgical decisions;

• Treatment decisions;

• Emergency medical care;

• Guarantees regarding medical outcomes.

Patients should consult a qualified doctor or healthcare provider for medical advice and treatment decisions.

Hospital and Clinic Coordination

Where applicable, Medical Tourism Clinics may communicate with hospitals, clinics and healthcare professionals on behalf of patients.

This may involve:

• Forwarding patient inquiries;

• Sharing patient-provided medical records;

• Requesting treatment information;

• Requesting appointment availability;

• Requesting treatment quotations;

• Coordinating communication;

• Following up on submitted requests.

Final decisions regarding treatment, appointment availability, eligibility and medical care remain with the relevant healthcare provider.

Treatment Inquiry Support

Patients may contact us regarding treatments or services listed on our website.

When submitting an inquiry, patients may be asked to provide information such as:

• Full name;

• Contact details;

• Country of residence;

• Preferred treatment;

• Medical condition;

• Relevant medical history;

• Medical reports;

• Preferred destination;

• Preferred appointment dates.

Providing complete and accurate information can help us coordinate the inquiry more effectively.

Medical Records Support

For certain treatments, healthcare providers may require medical records before evaluating a patient.

Patients may be asked to provide:

• Medical reports;

• Laboratory results;

• Imaging;

• Pathology reports;

• Previous treatment records;

• Surgical reports;

• Medication information;

• Other relevant medical documents.

Medical Tourism Clinics may assist in transmitting these records to the relevant healthcare provider where necessary for the requested service.

Patients are responsible for ensuring that the information submitted is accurate and belongs to the appropriate patient.

Appointment Support

Our team may assist with appointment requests and communication with healthcare providers.

However, submitting an appointment request does not automatically mean that an appointment has been confirmed.

Appointments depend on:

• Doctor availability;

• Hospital availability;

• Patient eligibility;

• Medical assessment;

• Required documentation;

• Provider policies;

• Other relevant circumstances.

Patients should wait for official confirmation before making non-refundable travel or accommodation arrangements.

Treatment Cost Support

Where possible, Medical Tourism Clinics may assist patients in requesting treatment quotations from healthcare providers.

Treatment costs may vary depending on:

• Medical condition;

• Treatment complexity;

• Required investigations;

• Specialist fees;

• Hospital charges;

• Length of hospitalization;

• Additional procedures;

• Medication;

• Medical devices;

• Treatment changes.

Any price displayed on our website may be indicative unless specifically confirmed in writing by the relevant provider.

Services marked "Price on Request" require further assessment or quotation from the relevant healthcare provider.

International Patient Support

Medical Tourism Clinics may assist international patients in coordinating healthcare inquiries with hospitals and clinics in different countries.

Support may include:

• Initial inquiry coordination;

• Medical record submission;

• Treatment information;

• Appointment coordination;

• Hospital communication;

• General medical tourism guidance;

• Travel-related coordination where available.

International patients remain responsible for obtaining the necessary passport, visa, travel documents, insurance and other required documentation.

Visa and Travel Support

Where available, Medical Tourism Clinics may assist with general coordination relating to medical travel.

This may include:

• General visa information;

• Travel coordination;

• Airport transfer arrangements;

• Accommodation coordination;

• Transportation assistance;

• Interpreter coordination.

Visa approval and immigration decisions are made solely by the relevant government authorities.

Medical Tourism Clinics does not guarantee visa approval, entry permission or immigration clearance.

Accommodation and Transportation Support

Where these services are available, we may help coordinate:

• Hotels;

• Airport transfers;

• Local transportation;

• Patient transportation;

• Interpreter services;

• Other travel-related services.

Such services may be provided by independent third-party providers.

The terms, availability, prices and cancellation conditions of third-party providers may apply.

Communication Channels

Patients may contact Medical Tourism Clinics through the communication channels made available on our website.

These may include:

• Website contact forms;

• Email;

• Telephone;

• WhatsApp;

• Other official communication channels displayed on the website.

Patients should use official Medical Tourism Clinics contact channels when sharing sensitive information or discussing an existing inquiry.

Support Availability

Our support availability may vary depending on:

• Day and time;

• Public holidays;

• Country and time zone;

• Healthcare provider availability;

• Type of inquiry;

• Third-party response times;

• Technical circumstances.

Although we aim to respond as promptly as reasonably possible, we do not guarantee an immediate response to every inquiry.

Response Times

We aim to review and respond to patient inquiries within a reasonable period.

Response times may be affected by:

• Complexity of the request;

• Requirement for medical records;

• Hospital response times;

• Physician availability;

• International time differences;

• Third-party providers;

• Missing or incomplete information.

A delay in response does not mean that an inquiry has been rejected or cancelled.

Emergency Medical Support

Medical Tourism Clinics is not an emergency medical service.

Our website, contact forms, email, WhatsApp and other communication channels should not be used for urgent or life-threatening medical situations.

If you are experiencing a medical emergency, contact your local emergency medical service or visit the nearest emergency department immediately.

Do not wait for a response from Medical Tourism Clinics in an emergency.

Support for Existing Patients

Patients who already have an active inquiry, appointment or coordination request should provide their:

• Name;

• Inquiry or booking reference;

• Treatment name;

• Hospital or clinic name;

• Relevant appointment information.

Providing these details can help our team identify and manage the request more efficiently.

Changes to Appointments

Patients who need to change or reschedule an appointment should contact Medical Tourism Clinics as early as possible where we are coordinating the appointment.

Rescheduling is subject to:

• Hospital availability;

• Physician availability;

• Provider policies;

• Treatment requirements;

• Applicable fees.

Medical Tourism Clinics cannot guarantee that a requested appointment date will be available.

Support for Cancellations

Patients wishing to cancel an inquiry, consultation, appointment or other service should notify us as soon as possible.

Cancellation and refund eligibility may depend on the relevant hospital, clinic, physician or third-party provider.

Patients should also review our Return & Refund Policy for additional information.

Third-Party Provider Support

Medical Tourism Clinics may coordinate services involving independent third parties, including:

• Hospitals;

• Clinics;

• Doctors;

• Laboratories;

• Hotels;

• Transportation providers;

• Travel service providers;

• Other healthcare or tourism-related organizations.

Where a matter is directly controlled by a third-party provider, our support team may assist with communication and coordination but cannot guarantee the provider's decision or response.

Hospital Response Delays

Healthcare providers may require time to review medical records, consult specialists or prepare treatment quotations.

Medical Tourism Clinics cannot guarantee the response time of a hospital, clinic or physician.

Patients should avoid making urgent travel arrangements until the relevant provider has confirmed the necessary details.

Support Limitations

Our support services do not include:

• Diagnosing medical conditions;

• Prescribing medication;

• Providing emergency treatment;

• Guaranteeing treatment outcomes;

• Guaranteeing hospital acceptance;

• Guaranteeing appointment availability;

• Guaranteeing visa approval;

• Guaranteeing travel arrangements;

• Guaranteeing exact treatment prices;

• Replacing professional medical advice.

Patient Responsibilities

To help us provide effective support, patients are expected to:

• Provide accurate information;

• Provide complete medical records when requested;

• Respond to communications in a timely manner;

• Follow healthcare provider instructions;

• Attend confirmed appointments;

• Provide valid travel documentation;

• Review quotations and policies before payment;

• Inform us about changes in their medical or travel circumstances;

• Respect healthcare providers and support staff.

Patients are responsible for the accuracy of the information they submit.

Communication and Professional Conduct

We are committed to providing respectful and professional support.

Patients are also expected to communicate respectfully with our team, healthcare providers and third-party service providers.

Abusive, threatening, fraudulent or inappropriate conduct may result in suspension or termination of support services.

Privacy and Patient Information

Medical Tourism Clinics recognizes that patients may provide sensitive personal and medical information when requesting support.

Information may be shared with relevant healthcare providers or service partners where necessary to process an inquiry or coordinate requested services, subject to applicable law and our Privacy Policy.

Patients should avoid submitting unnecessary sensitive information through unsecured communication channels.

Confidentiality

We take reasonable steps to protect information submitted through our services.

However, no electronic communication system or method of data transmission can be guaranteed to be completely secure.

Patients should use appropriate caution when transmitting sensitive medical or personal information.

Support for International Destinations

Medical Tourism Clinics may provide information and coordination relating to healthcare providers in different countries.

Availability of support may vary according to:

• Destination country;

• Hospital;

• Treatment;

• Healthcare provider;

• Local regulations;

• Language;

• Time zone;

• Third-party availability.

The healthcare provider remains responsible for compliance with the laws and medical regulations applicable to its location.

Complaints and Concerns

If you are dissatisfied with our support service, we encourage you to contact us so that we can review your concern.

When submitting a complaint, please provide:

• Your full name;

• Contact information;

• Inquiry or booking reference;

• Description of the issue;

• Relevant dates;

• Supporting documents, if applicable.

We will review complaints in a reasonable manner and may communicate with relevant third parties where necessary to investigate the matter.

Complaints About Healthcare Providers

If your concern relates to medical treatment, diagnosis, surgery, hospital care or a healthcare provider, the matter should also be raised directly with the relevant hospital, clinic or physician.

Medical Tourism Clinics may assist with communication where appropriate but does not control the clinical decisions or internal complaint procedures of independent healthcare providers.

No Guarantee of Support Outcome

While we make reasonable efforts to assist patients, Medical Tourism Clinics does not guarantee that:

• A hospital will accept a patient;

• A physician will provide a consultation;

• A requested treatment will be available;

• A specific price will be offered;

• An appointment will be available on a requested date;

• A visa will be approved;

• A third-party service will be available;

• A particular medical outcome will occur.

Technical Support

If you experience a technical problem while using our website, please contact us with information about the issue.

Technical support may include assistance with:

• Contact forms;

• Account access;

• Inquiry submission;

• Website functionality;

• Other website-related issues.

We may request screenshots or additional information to understand the problem.

Website Availability

We aim to keep our website available and functional, but we do not guarantee uninterrupted access.

Website availability may be affected by:

• Maintenance;

• Technical problems;

• Hosting issues;

• Internet disruptions;

• Cybersecurity incidents;

• Third-party services;

• Other circumstances beyond our reasonable control.

Changes to Support Services

Medical Tourism Clinics may modify, suspend or discontinue certain support services where necessary.

Changes may occur because of:

• Provider availability;

• Regulatory requirements;

• Business operations;

• Technical changes;

• Changes in healthcare services;

• Third-party arrangements.

Where appropriate, we may notify affected patients of significant changes.

Support and Refunds

Receiving support from Medical Tourism Clinics does not automatically create an entitlement to a refund.

Refunds and cancellations are governed by the applicable service terms and our Return & Refund Policy, together with any relevant hospital or third-party provider policies.

Limitation of Support Responsibility

Medical Tourism Clinics is not responsible for delays, losses or issues caused by matters outside our reasonable control, including:

• Hospital delays;

• Physician availability;

• Treatment decisions;

• Medical complications;

• Visa refusal;

• Immigration decisions;

• Airline delays;

• Hotel issues;

• Third-party service failures;

• Government restrictions;

• Natural disasters;

• Other unforeseen circumstances.

Nothing in this policy excludes or limits liability that cannot legally be excluded or limited under applicable law.

Changes to This Support Policy

Medical Tourism Clinics may update this Support Policy from time to time.

Any revised version will be published on this page with an updated Last Updated date.

Patients are encouraged to review this policy periodically.

Governing Law

This Support Policy shall be interpreted in accordance with the applicable laws of the United Arab Emirates and the Emirate of Dubai, subject to mandatory legal requirements that may apply.

Any dispute relating to this policy shall be subject to the jurisdiction of the competent courts of Dubai, UAE, unless applicable law requires otherwise.

Contact Medical Tourism Clinics

For support, questions, existing inquiries or general assistance, please contact us through our official communication channels.

Medical Tourism Clinics
DAMAC Business Tower, Office 1808
Business Bay, Dubai, United Arab Emirates

Website: medicaltourismclinics.com

Phone: 052 345 2645

When contacting us about an existing request, please provide your name, inquiry reference and relevant treatment or hospital information where available.

Important Notice

Medical Tourism Clinics is committed to helping patients navigate the medical tourism process as smoothly as possible.

However, our support services are intended to facilitate communication and coordination, not to replace qualified medical professionals, hospitals, clinics, travel authorities or other responsible service providers.

For medical decisions, patients should always rely on appropriately qualified healthcare professionals and the relevant healthcare provider.