At Medical Tourism Clinics, we respect your privacy and are committed to protecting the personal information you provide when using our website, medicaltourismclinics.com, and our medical tourism facilitation and coordination services.

This Privacy Policy explains how we collect, use, process, store, disclose and protect information relating to visitors, patients, customers and other users of our website and services.

Because medical tourism may involve the handling of sensitive personal and medical information, we take the privacy and security of patient information seriously.

By accessing or using our website, submitting an inquiry, creating an account, requesting a service or providing information to us, you acknowledge that you have read and understood this Privacy Policy.

About Medical Tourism Clinics

Medical Tourism Clinics is a Dubai, United Arab Emirates-based medical tourism facilitation and coordination platform.

We help patients explore healthcare providers, hospitals, clinics, treatments and medical tourism opportunities and may facilitate communication and coordination with relevant healthcare providers and third-party service providers.

Medical Tourism Clinics is not generally the healthcare provider responsible for medical diagnosis or treatment. Medical services are provided by independent hospitals, clinics, physicians and other qualified healthcare professionals.

Information We Collect

Depending on how you use our website and services, we may collect different types of information.

This may include:

• Name;

• Email address;

• Telephone or mobile number;

• Country of residence;

• Nationality where necessary for a requested service;

• Preferred treatment;

• Preferred destination;

• Appointment preferences;

• Communication details;

• Account information;

• Payment-related information;

• Inquiry details;

• Travel-related information;

• Other information voluntarily provided by you.

We only seek information that is reasonably necessary for the relevant purpose.

Medical and Health Information

When you request medical tourism assistance, you may voluntarily provide sensitive health-related information.

This may include:

• Medical history;

• Diagnosis;

• Symptoms;

• Medical reports;

• Laboratory results;

• Imaging reports;

• Pathology reports;

• Previous treatment information;

• Surgical history;

• Medication information;

• Other medical records.

Medical information is collected only where reasonably necessary to facilitate the healthcare service requested by the patient or for another lawful purpose.

How We Collect Information

We may collect information when you:

• Visit our website;

• Submit a contact form;

• Submit a treatment inquiry;

• Request information about a hospital or clinic;

• Request an appointment;

• Create an account;

• Upload or provide medical records;

• Contact us by email;

• Contact us by telephone;

• Contact us through WhatsApp or another available communication channel;

• Request travel or accommodation assistance;

• Communicate with our support team;

• Make a payment;

• Otherwise voluntarily provide information to us.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Approximate location;

• Pages visited;

• Time spent on pages;

• Referring website;

• Website interactions;

• Date and time of access;

• Technical and diagnostic information.

This information may be used to maintain website functionality, improve performance, understand website usage and protect our systems.

Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may help us:

• Keep the website functioning;

• Remember preferences;

• Understand website usage;

• Improve website performance;

• Analyze traffic;

• Improve user experience;

• Support website security;

• Measure the effectiveness of our services and communications.

You may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality of some website features.

How We Use Your Information

We may use collected information for purposes including:

• Responding to inquiries;

• Providing requested information;

• Coordinating medical tourism services;

• Communicating with healthcare providers;

• Facilitating appointment requests;

• Coordinating treatment inquiries;

• Requesting treatment quotations;

• Reviewing and transmitting patient-provided medical records;

• Providing customer support;

• Managing user accounts;

• Processing payments where applicable;

• Coordinating travel-related services;

• Improving our website;

• Improving our services;

• Maintaining website security;

• Detecting fraud or misuse;

• Complying with legal obligations;

• Communicating important service-related information.

Medical Record Processing

Where a patient requests assistance with medical treatment, we may need to process medical records and health information so that an appropriate healthcare provider can review the information.

For example, we may facilitate the transmission of patient-provided medical records to:

• Hospitals;

• Clinics;

• Physicians;

• Surgeons;

• Specialists;

• Laboratories;

• Other healthcare professionals involved in the requested service.

We do not independently provide medical interpretation or diagnosis of patient records unless expressly stated otherwise.

Sharing Information With Healthcare Providers

Where necessary to provide a requested service, we may share relevant patient information with healthcare providers.

This may include:

• Hospitals;

• Clinics;

• Physicians;

• Specialists;

• Laboratories;

• Medical coordinators;

• Other healthcare organizations.

The information shared will generally be limited to what is reasonably necessary for the requested service.

Healthcare providers may process information according to their own privacy policies and applicable laws.

International Data Transfers

Medical tourism may involve communication with healthcare providers located outside the patient's country of residence.

As a result, personal or medical information may need to be transferred to another country for purposes such as:

• Medical record review;

• Treatment evaluation;

• Appointment coordination;

• Treatment quotation;

• Hospital communication;

• Medical tourism planning.

Different countries may have different privacy and data protection requirements.

We take reasonable steps to handle such information appropriately and in accordance with applicable legal requirements.

Third-Party Service Providers

We may use or coordinate with third-party service providers to operate our business and provide requested services.

These may include:

• Healthcare providers;

• Payment processors;

• Website hosting providers;

• IT service providers;

• Communication providers;

• Analytics providers;

• Customer support services;

• Travel providers;

• Hotels;

• Transportation providers;

• Other service partners.

Third parties may only receive information where reasonably necessary for their relevant service or where otherwise permitted by applicable law.

Payment Information

Where payments are processed through our website or associated payment services, payment information may be processed by third-party payment providers.

Depending on the payment method, we may receive limited payment-related information such as:

• Transaction reference;

• Payment status;

• Amount;

• Currency;

• Customer identification information.

We generally do not need to store complete card numbers or security codes where payment processing is handled by a specialized payment provider.

Payment providers may have their own privacy policies and security practices.

Communication Information

When you communicate with us through email, telephone, WhatsApp, contact forms or other communication channels, we may retain relevant communication information.

This may include:

• Messages;

• Emails;

• Call-related information;

• Inquiry details;

• Attachments;

• Communication history;

• Support requests.

This information may be used to respond to your request, maintain service records and improve customer support.

Marketing Communications

Where permitted by applicable law and where appropriate consent has been obtained, we may use contact information to send communications about:

• Medical tourism services;

• Healthcare destinations;

• Hospitals and clinics;

• New services;

• Website updates;

• Educational information;

• Promotional communications.

You may unsubscribe from marketing communications by following the available unsubscribe instructions or contacting us.

Service-related or transactional communications may continue where necessary.

Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal information where:

• You have provided consent;

• Processing is necessary to provide a requested service;

• Processing is necessary to respond to your inquiry;

• Processing is necessary to perform an agreement;

• Processing is necessary to comply with a legal obligation;

• Processing is necessary to protect legitimate business interests;

• Processing is necessary to protect the rights, safety or security of individuals;

• Another lawful basis permits the processing.

Where applicable law requires specific consent for sensitive medical information, we will seek the appropriate consent.

Patient Consent

Where necessary, patients may be asked to provide consent before we process or share sensitive medical information for healthcare coordination purposes.

Patients should only provide medical information that is accurate and relevant to the requested service.

Where a patient provides information on behalf of another person, the patient should have appropriate authority to provide that information.

Information About Children

Our services are primarily intended for adults or individuals who are legally able to request services on their own behalf.

Where medical tourism services are requested for a minor, information should be provided by a parent, legal guardian or other appropriately authorized person.

We do not knowingly seek unnecessary personal information from children.

Data Security

Medical Tourism Clinics takes reasonable administrative, technical and organizational measures to protect personal information against:

• Unauthorized access;

• Unauthorized disclosure;

• Loss;

• Misuse;

• Alteration;

• Destruction;

• Other inappropriate processing.

However, no website, database, electronic communication system or method of internet transmission can be guaranteed to be completely secure.

Users should also take reasonable steps to protect their accounts and personal information.

Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You should:

• Use a strong password;

• Avoid sharing your password;

• Log out when using a shared device;

• Notify us if you suspect unauthorized access.

We are not responsible for unauthorized access resulting from the user's failure to protect account credentials, except where caused by our own failure to take legally required security measures.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing requested services;

• Managing patient inquiries;

• Maintaining business records;

• Meeting legal obligations;

• Resolving disputes;

• Preventing fraud;

• Enforcing agreements;

• Maintaining appropriate healthcare coordination records.

The exact retention period may depend on the type of information and applicable legal or regulatory requirements.

Deletion of Personal Information

Where permitted by applicable law, you may request deletion of personal information that we hold about you.

Certain information may need to be retained where required for:

• Legal compliance;

• Regulatory requirements;

• Financial records;

• Dispute resolution;

• Fraud prevention;

• Legitimate business purposes;

• Other legally permitted reasons.

Deletion of information may also affect our ability to continue providing certain services.

Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information;

• Request correction of inaccurate information;

• Request deletion where legally permitted;

• Request information about how your data is processed;

• Withdraw consent where processing is based on consent;

• Object to certain processing;

• Request restriction of processing where applicable;

• Request information about certain data transfers.

The availability of these rights may depend on the applicable law and the circumstances of the processing.

Correction of Information

If you believe that personal information we hold about you is inaccurate or incomplete, you may contact us and request a correction.

Patients should promptly notify us of changes to important information, particularly information relevant to medical treatment coordination.

Withdrawal of Consent

Where we process your information based on consent, you may withdraw that consent where permitted by applicable law.

Withdrawal of consent does not affect processing that was lawfully carried out before consent was withdrawn.

Withdrawing consent may also prevent us from providing certain requested services where the information is necessary for those services.

Complaints About Privacy

If you have a concern about how we handle your personal information, please contact us so that we can investigate the matter.

You may provide:

• Your name;

• Contact information;

• Details of your concern;

• Relevant dates;

• Supporting information.

Where applicable, you may also have the right to contact the relevant data protection or regulatory authority.

Third-Party Websites

Our website may contain links to third-party websites, including hospitals, clinics, healthcare organizations, travel providers and other external services.

Medical Tourism Clinics does not control the privacy practices of third-party websites.

Before providing personal or medical information to a third-party website, you should review that website's privacy policy.

Social Media and Communication Platforms

We may provide links or communication options involving third-party platforms such as social media, messaging or communication services.

Information submitted through those platforms may be subject to the privacy policies of the respective platform providers.

Patients should use caution when sharing sensitive medical information through third-party platforms.

Analytics and Website Improvement

We may use analytics and similar technologies to understand how visitors use our website.

This information may help us:

• Improve website navigation;

• Identify technical problems;

• Understand visitor interests;

• Improve content;

• Measure website performance;

• Improve patient experience.

Analytics information may be aggregated or otherwise processed according to the relevant provider's practices.

Fraud Prevention and Security Monitoring

We may process information to detect, investigate and prevent:

• Fraud;

• Unauthorized transactions;

• Abuse;

• Security threats;

• Suspicious activity;

• Attempts to compromise our website.

This may include technical information, account information, transaction information and other relevant information.

Legal and Regulatory Disclosure

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws;

• Respond to lawful requests;

• Comply with court orders;

• Respond to government authorities;

• Protect our legal rights;

• Protect the safety of users;

• Investigate suspected fraud;

• Enforce our agreements.

We will seek to limit disclosures to information reasonably necessary for the relevant purpose where legally and practically possible.

Business Transfers

If Medical Tourism Clinics undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will remain subject to applicable privacy and data protection requirements.

Changes to This Privacy Policy

Medical Tourism Clinics may update this Privacy Policy from time to time to reflect:

• Changes in our services;

• Changes in technology;

• Changes in legal requirements;

• Changes in data processing practices;

• Other operational developments.

The updated policy will be published on this page with a revised Last Updated date.

We encourage users to review this page periodically.

Relationship With Other Policies

This Privacy Policy should be read together with our other website policies, including:

• Terms & Conditions;

• Return & Refund Policy;

• Support Policy;

• Other policies or notices published on our website.

Each policy addresses different aspects of your use of Medical Tourism Clinics.

No Guarantee of Absolute Security

Although we take reasonable steps to protect personal information, no method of electronic storage or transmission is completely secure.

Medical Tourism Clinics cannot guarantee absolute security against every possible security incident.

In the event of a legally reportable data incident, we will take appropriate steps as required by applicable law.

Contact Us About Privacy

If you have questions, requests or concerns regarding this Privacy Policy or the way we handle personal information, please contact Medical Tourism Clinics.

Medical Tourism Clinics
DAMAC Business Tower, Office 1808
Business Bay, Dubai, United Arab Emirates

Website: medicaltourismclinics.com

Phone: 052 345 2645

When contacting us regarding your personal information, please provide sufficient information for us to identify your request and respond appropriately.

Important Patient Privacy Notice

Patients should understand that medical tourism may require sensitive medical information to be shared with healthcare providers located in different countries.

Only provide medical records and personal information that are relevant to the requested healthcare service.

Medical Tourism Clinics aims to facilitate the secure and appropriate coordination of patient information, but healthcare providers and other third-party service providers may have their own privacy policies, security practices and legal obligations.

By using our website and requesting our services, you acknowledge that you have read and understood this Privacy Policy and understand how your information may be collected, used and shared for the purposes described above.