At Medical Tourism Clinics, we aim to provide patients with a transparent and reliable medical tourism experience by helping them explore healthcare providers, treatments, hospitals, clinics and related services.

Because medical tourism services are different from ordinary retail products, our Return & Refund Policy is designed specifically for medical consultations, treatment coordination, hospital bookings, medical tourism arrangements and related services.

By using our website, submitting an inquiry, requesting a service, making a payment or proceeding with a healthcare arrangement, you acknowledge and agree to the terms of this policy.

About Our Services

Medical Tourism Clinics is a Dubai, United Arab Emirates-based medical tourism facilitation and coordination platform.

We may assist patients with:

• Finding suitable hospitals and clinics;

• Exploring medical treatments;

• Connecting patients with healthcare providers;

• Coordinating medical consultations;

• Facilitating treatment inquiries;

• Assisting with appointment coordination;

• Communicating treatment information;

• Coordinating certain travel-related services where available;

• Providing general medical tourism assistance.

Medical Tourism Clinics does not directly provide medical diagnosis, surgery, clinical treatment or healthcare services unless specifically stated otherwise.

Medical treatment is provided by independent hospitals, clinics, doctors and healthcare professionals.

Important Notice About Returns

Medical treatments, consultations, medical evaluations and healthcare services are not physical products and therefore cannot be returned in the conventional sense.

Once a medical service, consultation, appointment, coordination service or third-party arrangement has been initiated or completed, it may not be eligible for a refund.

Refund eligibility depends on:

• The type of service;

• Whether the service has already been provided;

• Whether third-party costs have been incurred;

• The cancellation timing;

• The applicable hospital or healthcare provider policy;

• The applicable terms communicated to the patient before payment.

Treatment and Medical Service Payments

Where payment is made for a medical treatment, consultation or healthcare service, the applicable refund or cancellation conditions may be determined by the relevant hospital, clinic, physician or healthcare provider.

Medical Tourism Clinics does not independently determine whether a hospital or healthcare provider will issue a refund.

Patients should carefully review the quotation, invoice and applicable cancellation conditions before making payment.

Price on Request Services

Many services listed on Medical Tourism Clinics may be displayed as:

"Price on Request"

This means that the final treatment cost is determined after assessment by the relevant healthcare provider.

A price shown or communicated before medical evaluation may be subject to change based on:

• Patient's medical condition;

• Required diagnostic tests;

• Treatment complexity;

• Specialist assessment;

• Hospitalization;

• Additional procedures;

• Medication;

• Medical devices;

• Treatment duration;

• Changes in the treatment plan.

A patient should obtain and review the final quotation before proceeding with treatment.

Cancellation Before Service Confirmation

If a patient cancels a request before any appointment, consultation, coordination work or third-party service has been initiated, the patient may be eligible for a refund where applicable.

However, any third-party fees or administrative costs already incurred may be deducted from the refundable amount.

Where no payment has been made, cancellation generally does not result in any refund because no payment has been collected.

Cancellation After Appointment Confirmation

If an appointment has already been confirmed with a hospital, clinic or physician, cancellation may be subject to the healthcare provider's cancellation policy.

Medical Tourism Clinics may be unable to refund amounts that have already been paid to or committed to the healthcare provider.

Patients are therefore encouraged to notify us as early as possible if they need to cancel or reschedule an appointment.

Cancellation of Medical Consultation

Medical consultations may be subject to the cancellation and refund policy of the relevant hospital, clinic or physician.

If a consultation has already taken place, the consultation fee is generally non-refundable because the medical service has already been provided.

If the patient cancels before the consultation, any refund will depend on the applicable provider's cancellation policy and whether any administrative or third-party charges have already been incurred.

Cancellation of Medical Treatment

Once a medical treatment, procedure or surgery has started, payments relating to services already provided are generally non-refundable.

This may include:

• Medical consultation;

• Diagnostic testing;

• Laboratory testing;

• Imaging;

• Specialist assessment;

• Surgery;

• Hospitalization;

• Medication;

• Medical devices;

• Anesthesia;

• Other medical services already provided.

Any remaining refundable amount, if applicable, will be determined according to the relevant provider's policies and the patient's specific circumstances.

Treatment Declined by a Hospital or Doctor

A hospital, clinic or physician may determine that a patient is not medically suitable for a requested treatment.

This decision may be based on:

• Medical history;

• Diagnostic results;

• Current health condition;

• Treatment risks;

• Eligibility criteria;

• Required medical assessment;

• Other clinical considerations.

Medical Tourism Clinics does not guarantee treatment acceptance.

If treatment is declined, any refund will depend on the terms of the relevant healthcare provider and whether services or third-party costs have already been incurred.

Change in Treatment Plan

A doctor or healthcare provider may recommend a different treatment from the service initially requested.

This can occur following:

• Medical examination;

• Diagnostic testing;

• Specialist consultation;

• Imaging;

• Laboratory testing;

• Review of medical records.

A change in treatment recommendation does not automatically create a right to a refund.

Any refund or additional payment will depend on the relevant healthcare provider's policy and the services already provided.

Medical Treatment Outcomes

Medical Tourism Clinics does not guarantee a particular medical result or treatment outcome.

A refund cannot generally be requested solely because:

• Treatment did not produce the expected result;

• Recovery took longer than expected;

• A patient experienced a medical complication;

• A physician changed the treatment plan;

• The patient's condition did not improve;

• The patient required additional treatment.

Medical outcomes depend on individual medical circumstances and are the responsibility of the treating healthcare provider.

Hospital and Clinic Cancellation Policies

Hospitals, clinics and healthcare providers may have their own cancellation and refund policies.

These policies may vary depending on:

• Treatment type;

• Consultation type;

• Appointment date;

• Procedure;

• Hospital;

• Physician;

• Country;

• Payment method;

• Cancellation timing.

Where applicable, the healthcare provider's specific cancellation policy will apply to the relevant medical service.

Travel and Accommodation Services

Where Medical Tourism Clinics facilitates travel-related services such as:

• Hotel accommodation;

• Airport transfers;

• Transportation;

• Interpreter services;

• Travel assistance;

• Other third-party services;

such services may be provided by independent third-party providers.

Refunds and cancellations for these services may be subject to the respective provider's policies.

Medical Tourism Clinics cannot guarantee refunds for third-party services where the relevant provider has already incurred costs or has a non-refundable policy.

Visa and Immigration Services

Where visa or travel assistance is available, approval of a visa or entry permission is determined by the relevant government or immigration authority.

Medical Tourism Clinics does not guarantee:

• Visa approval;

• Immigration approval;

• Entry into a country;

• Length of stay;

• Travel authorization.

Visa application fees, government fees and third-party charges may be non-refundable.

A visa refusal does not automatically create a right to a refund of medical, hospital, travel or third-party charges.

Airport Transfers and Transportation

If transportation has been arranged through Medical Tourism Clinics or a third-party provider, cancellation and refund eligibility may depend on:

• Cancellation timing;

• Driver availability;

• Booking status;

• Third-party provider policy;

• Costs already incurred.

Patients should notify us as soon as possible if transportation needs to be cancelled or changed.

Hotel and Accommodation Bookings

Hotel bookings may be subject to the hotel's individual cancellation and refund policy.

Some accommodation bookings may be:

• Fully refundable;

• Partially refundable;

• Non-refundable;

• Subject to cancellation fees.

Medical Tourism Clinics is not responsible for non-refundable charges imposed by hotels or accommodation providers.

Administrative and Coordination Fees

Certain services may involve administrative, coordination or facilitation work.

Where such services have already been performed, related fees may be non-refundable.

Examples may include:

• Patient inquiry processing;

• Medical record coordination;

• Communication with healthcare providers;

• Appointment coordination;

• Treatment inquiry management;

• Travel coordination;

• Third-party booking arrangements.

Any applicable fee will be communicated to the patient where reasonably practicable before payment.

Refund Processing

Where a refund is approved, it will generally be processed using the original payment method where reasonably possible.

The time required for the refund to appear in the patient's account may depend on:

• Payment provider;

• Bank;

• Card issuer;

• Currency;

• International transaction processing;

• Third-party provider.

Medical Tourism Clinics is not responsible for delays caused by banks, payment processors or other financial institutions.

Currency and Exchange Rate Differences

For international transactions, the amount received by a patient after a refund may differ from the original amount paid due to:

• Currency conversion;

• Exchange-rate fluctuations;

• Bank charges;

• International transaction fees;

• Payment processor fees.

Medical Tourism Clinics is not responsible for losses resulting solely from exchange-rate fluctuations or third-party financial charges, except where required by applicable law.

Non-Refundable Services

Unless otherwise agreed in writing, certain services may be non-refundable once initiated or completed.

These may include:

• Completed medical consultations;

• Completed diagnostic services;

• Medical record review already performed;

• Specialist assessments;

• Hospital services already provided;

• Surgery already performed;

• Medication already dispensed;

• Medical devices already supplied;

• Completed coordination services;

• Non-refundable hotel bookings;

• Non-refundable transportation;

• Government or visa fees;

• Third-party charges that cannot be recovered.

Refund Due to Provider Cancellation

If a healthcare provider cancels an appointment or service and provides a refund, Medical Tourism Clinics may assist with communication and coordination where appropriate.

The amount and timing of any refund will depend on the provider's policy and the amount actually recoverable.

Medical Tourism Clinics does not guarantee that a third-party provider will issue a refund.

Rescheduling Instead of Cancellation

Where possible, patients may request to reschedule rather than cancel a medical appointment.

Rescheduling is subject to:

• Healthcare provider availability;

• Physician availability;

• Hospital policy;

• Treatment requirements;

• Travel arrangements;

• Applicable rescheduling fees.

Patients should contact Medical Tourism Clinics as early as possible if they need to change their appointment date.

Refund Request Procedure

To request a refund, patients should contact Medical Tourism Clinics and provide:

• Full name;

• Contact information;

• Booking or inquiry reference, if available;

• Service or treatment name;

• Payment details or transaction reference;

• Reason for the refund request;

• Relevant supporting documentation, if applicable.

Refund requests may be reviewed together with the applicable hospital, clinic or third-party provider terms.

Refund Review

Each refund request may be reviewed individually.

We may consider:

• The type of service;

• Date of payment;

• Date of cancellation;

• Whether the service has started;

• Whether the service has been completed;

• Third-party charges;

• Hospital policies;

• Provider cancellation terms;

• Applicable written agreements.

Submitting a refund request does not guarantee approval.

Patient No-Show

If a patient does not attend a confirmed consultation, appointment, procedure or scheduled service without providing appropriate notice, the relevant provider's no-show policy may apply.

Any associated fees may be non-refundable.

Patients are strongly encouraged to notify us or the relevant provider as early as possible if they cannot attend.

Delays Caused by the Patient

Medical Tourism Clinics may not be responsible for additional costs resulting from delays caused by the patient, including:

• Failure to provide medical records;

• Incorrect information;

• Late arrival;

• Missed appointments;

• Delayed travel;

• Failure to obtain required documentation;

• Failure to follow provider instructions;

• Failure to obtain required visa or travel authorization.

Additional charges arising from such circumstances may be payable by the patient.

Travel Delays and Cancellations

Medical Tourism Clinics is not responsible for refunds arising from:

• Flight cancellations;

• Flight delays;

• Lost luggage;

• Border restrictions;

• Immigration decisions;

• Weather conditions;

• Political events;

• Travel restrictions;

• Airline policies;

• Other circumstances outside our reasonable control.

Where a third-party travel provider offers a refund, Medical Tourism Clinics may assist with communication where appropriate.

Insurance

Patients are responsible for determining whether their health or travel insurance covers:

• International treatment;

• Medical consultations;

• Surgery;

• Hospitalization;

• Travel;

• Emergency care;

• Complications;

• Cancellation;

• Accommodation.

Medical Tourism Clinics does not guarantee insurance reimbursement.

Patients should confirm coverage directly with their insurance provider before travelling or undergoing treatment.

Medical Complications and Additional Costs

Medical treatment may involve unexpected complications or additional medical requirements.

Additional costs may arise from:

• Additional diagnostic testing;

• Extended hospitalization;

• Additional procedures;

• Additional medication;

• Specialist consultations;

• Treatment of complications;

• Changes in treatment plans.

Such costs may not be included in the original quotation and are generally subject to the relevant healthcare provider's terms.

Fraudulent or Unauthorized Transactions

Medical Tourism Clinics reserves the right to investigate transactions that appear to be:

• Fraudulent;

• Unauthorized;

• Suspicious;

• Made using stolen payment information;

• In violation of applicable law.

Where necessary, refunds may be delayed while an investigation is conducted.

Chargebacks

Patients should contact Medical Tourism Clinics first regarding payment concerns or refund requests before initiating a payment dispute or chargeback, where appropriate.

Unauthorized or fraudulent chargebacks may be investigated and may result in suspension of services or account access.

Nothing in this section limits a patient's legal rights regarding unauthorized transactions.

No Return of Medical Services

Because medical consultations, treatment, surgery and healthcare services are not physical goods, they cannot be returned after they have been provided.

Where applicable, any refund is handled as a cancellation or refund of the relevant service, subject to the terms of this policy and the applicable provider's policy.

Exceptions

Medical Tourism Clinics may consider exceptional refund requests on a case-by-case basis where circumstances justify special consideration.

Any exception does not create a continuing obligation to provide the same exception in future cases.

Exceptions may be subject to supporting documentation.

Third-Party Service Providers

Medical Tourism Clinics may coordinate services involving independent third parties.

These may include:

• Hospitals;

• Clinics;

• Physicians;

• Laboratories;

• Hotels;

• Transportation companies;

• Travel service providers;

• Visa assistance providers;

• Other service providers.

Refunds relating to these services may be governed by the applicable third-party terms.

Changes to This Policy

Medical Tourism Clinics may update this Return & Refund Policy from time to time.

Any updated version will be published on this page with a revised Last Updated date.

Patients are encouraged to review the policy before making a payment or booking.

Governing Law

This Return & Refund Policy shall be interpreted in accordance with the applicable laws of the United Arab Emirates and the Emirate of Dubai, subject to mandatory legal requirements that may apply.

Any dispute relating to this policy shall be subject to the jurisdiction of the competent courts of Dubai, UAE, unless applicable law requires otherwise.

Contact Us

If you have questions about cancellation, refunds or any service provided through Medical Tourism Clinics, please contact us.

Medical Tourism Clinics
DAMAC Business Tower, Office 1808
Business Bay, Dubai, United Arab Emirates

Website: medicaltourismclinics.com

Phone: 052 345 2645

Please include your booking, inquiry or transaction reference when contacting us about a refund.

Important Patient Notice

Medical tourism involves healthcare, travel and financial considerations. Patients should carefully review all treatment quotations, hospital policies, cancellation conditions, travel arrangements and applicable costs before making a payment or travelling for treatment.

Medical Tourism Clinics aims to facilitate and coordinate medical tourism services, but the final medical decision, treatment, treatment outcome and healthcare-provider-specific refund decision remain the responsibility of the relevant healthcare provider and applicable service terms.

By using our website or requesting our services, you acknowledge that you have read and understood this Return & Refund Policy.